Refund policy

**Refund Policy**  

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.  

**Eligibility for Returns**  
To qualify for a return:  
- Your item must be in the same condition as when you received it.  
- It must be **unworn or unused**, with original tags, and in its **original packaging**.  
- A receipt or proof of purchase is required.  

To begin a return, please contact us at **sapiencejewellery23@gmail.com**.  

If your return is approved, you will be responsible for covering return shipping costs. Instructions on how and where to send your package will be provided. Items sent back without prior approval will not be accepted.  

For any questions about returns, feel free to contact us at **sapiencejewellery23@gmail.com**.  

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### **Damages and Issues**  
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can evaluate the issue and resolve it promptly.  

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**Exceptions / Non-Returnable Items**  
Certain items are not eligible for return, including:  

- Earrings  
- Nose rings  
- Anklets  

We also do not accept returns on **sale items** or **gift cards**.  

If you’re unsure about the return eligibility of a specific item, please contact us.  

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**Exchanges**  
To exchange an item, the fastest way is to first return the original item. Once the return is accepted, you can make a new purchase for the desired item.  

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### **European Union 14-Day Cooling Off Period**  
For merchandise shipped to the European Union, you are entitled to cancel or return your order within 14 days, for any reason and without justification. Items must meet the same conditions as outlined above (unworn, unused, with tags, and in original packaging) and require proof of purchase.  

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**Refunds**  
Once we receive and inspect your return, we will notify you of the approval status of your refund. If approved, the refund will be processed automatically to your original payment method within **10 business days**.  

Please note: It may take some time for your bank or credit card company to process and post the refund.  

If more than **15 business days** have passed since your refund was approved and you have not received it, please contact us at **sapiencejewellery23@gmail.com**.